Help Center

Find answers to your questions and learn how to use EKD Digital Launchpad.

How do I add a new domain to my account?
domains
domain
setup
nameservers

To add a new domain, go to your Dashboard and click on "Add Domain". Enter your domain name and follow the setup wizard. You'll need to update your domain's nameservers to point to our DNS servers.

What DNS record types are supported?
dns
dns
records
types

We support all standard DNS record types including A, AAAA, CNAME, MX, TXT, SRV, PTR, NS, and more. You can manage all these records through our dashboard or API.

How long does DNS propagation take?
dns
propagation
dns
timing

DNS changes typically propagate within minutes on our network. However, global propagation can take up to 24-48 hours depending on your ISP and local DNS cache settings.

How do I enable two-factor authentication?
security
2fa
security
authentication

Go to Settings > Security in your dashboard. Click "Enable 2FA" and scan the QR code with your authenticator app. Enter the verification code to complete the setup.

What are the API rate limits?
api
api
limits
rate

Our API has rate limits of 1000 requests per hour for standard accounts and 5000 requests per hour for premium accounts. Rate limit headers are included in all API responses.